Covid-19

As a result of the covid-19 pandemic we have changed the way in which we, as general practitioners, work. If you phone the surgery and have symptoms of Covid-19 you will be directed to complete the questionnaire on our website (see below). If you need a repeat prescription this can be arranged online via the prescriptions link above. If you need to speak to one of the doctors we have set up a video consultation systems.

It may at times be necessary to see a patient in the surgery. If you have respiratory symptoms this will likely be at a specified time later in the  day. You will be asked to remain in your car and will be telephoned and advised when to come into the surgery.

We hope you can appreciate that during these exceptional times these measures have been put in place for the safety of patients and staff.

COVID-19 Online Questionnaire

Due to the increased volume of queries about Coronavirus testing in light of broadening of testing criteria announced by the HSE – we are now asking symptomatic patients to fill in an online questionnaire to help us assess you more efficiently.

Please click on the link below in order to complete the online form. When you complete the form and click the ‘SEND’ button at the end, the form will be sent to us automatically:

https://www.covid19gpscreeningform.com/riverstown-medical-practice

Next steps after completing the form:

  • On receipt of the form, one of the practice doctors or nurses will contact you to confirm receipt and clarify any issues via phone consultation if needed

  • If you meet the current criteria for Covid-19 testing as outlined by Health Protection Surveillance Centre Guidelines, we will submit an e-referral to request Covid-19 testing to the National Ambulance Service (NAS).

  • We will send you a text message to confirm that the referral has been sent.

  • NAS will contact you directly to arrange this and give further information. This may take a number of days depending on demand and we have no way of speeding this up, please be patient.

  • If your symptoms worsen whilst you are awaiting testing, please contact us so we can further evaluate your status.

  • While you are awaiting for us to contact you, please, please, please self-isolate at home to help slow the spread of the virus.

  • Please do not come in to the practice as you risk passing on infection to other patients and our staff.

Links to other COVID-19 information

Information from HSE on Coronavirus:

https://www2.hse.ie/conditions/coronavirus/coronavirus.html

Information on self isolation:

https://www.hpsc.ie/a-z/respiratory/coronavirus/novelcoronavirus/guidance/selfisolationathome/

Covid-19 Sickness Benefit:

https://www.gov.ie/en/service/ddf6e3-illness-benefit/

Covid-19 Unemployment benefit:

https://www.gov.ie/en/service/be74d3-covid-19-pandemic-unemployment-payment/